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net+ Telephone
FAQ Telephone


Telephone

Telephone services

Ja, über MY.NET+ haben Sie die Möglichkeit, täglich 5 SMS in die Schweizer Mobilfunknetze zu senden.

Yes. You can block calls to premium rate numbers (such as 0906 or 0900) at any time.

Yes. However, we do not recommend the use of an alarm system with net+.

Please note: your phone is connected to a cable modem, which runs with electricity. If a power outage hits your home or in the event of a cable network failure, or for any other reason, your cable modem will be off. This means that your telephone service will also be unavailable for the duration of the power failure or breakdown.

mynet+ is an online service that allows you to:

  • monitor your call history
  • review your telephone bills (last six months)
  • manage your call forwarding
  • configure your voicemail
  • access your voicemail
  • block calls to premium rate numbers
  • block incoming anonymous calls
  • view netplus's current calling rates

To login to the platform, please visit the netplus.ch website and connect with the username and password that were sent to you when you registered.

Yes. The local.ch directory will be sent to all netplus telephone customers for free.

You can decide whether or not you are listed in the Directories telephone book by checking (or not checking) the box for this in your contract.

Yes, you can directly view your call details by logging onto our website. In fact, in order to provide our customers with cutting-edge services while respecting the environment, netplus has developed an online platform that allows you to view your subscription information and to configure the various services that are provided for free.

Details of the calls you've made are available on mynetPhone in the "Calls" section. You can view three types of calls: dialed, received and missed. The list contains the last 25 calls of each category.

Invoices from the last 6 months are available on the same platform in "Your bills".

Yes, you can program unconditional forwarding in case no one replies or if your line is busy, using the internet portal or directly on your phone.

Some calls forwarded outside the netplus network may incur additional costs (the cost of the forwarded call).

Full management of your voicemail system can be done via the net+ Softphone platform. To access it, visit the netplus.ch website and login with the username and password that were sent to you when you registered.

Installation

Some customers are able to keep their indoor installation (in terms of the telephone sockets) after the Swisscom hookup has been disconnected. In this case, the modem feeds into a Swisscom socket and the telephone can remain connected to a Swisscom socket.

The telephone-compatible modems are not for sale. Their use is linked to the service and their rental is included in the subscription price.

No, conventional or wireless (DECT-standard) telephones are compatible.

However, a socket adapter may be required depending on the model and age of your device. When in doubt, please refer to your device's user manual.

If you simply want to connect a telephone to your cable modem, no modification is required on your existing installation.

If you want to reuse all of your existing phone sockets to connect several telephone devices, we suggest you call on your installer-electrician.

The modem allows you to have up to two telephone lines with different numbers. You can connect several devices to each one of these lines.

Wenn Sie sich nicht für die Übernahme des vorhandenen Anschlusses entschieden haben (Telefon direkt an das Modem angeschlossen), kann nur ein Mobilteil mit dem Modem verbunden werden.

Wenn Sie sich jedoch für die Übernahme Ihres vorhandenen Anschlusses entschieden haben, können Sie Ihre Geräte mit den Buchsen Ihrer Anlage verbinden.

Ja, Sie können dann 2 Telefonnummern behalten (2 separate Leitungen). Sie müssen dann analoge Telefone oder Faxgeräte anschließen.

Yes, just as you would with a regular analogue phone.

Phone calls

No, there are no restrictions in terms of the destinations you want to call.

Yes, except in the event of a power or cable network failure.

Your phone is connected to a cable modem, which runs with electricity. If a power outage hits your home or in the event of cable network failure, or for any other reason, your cable modem will be off. This means that your telephone service will also be unavailable for the duration of the power failure or breakdown.

In these types of situations, you will need an alternative means of communication (ex: a mobile phone) to call emergency services.

All of our prices are available on our website and they are regularly updated so that you can benefit from all current market opportunities.

All calls to Swiss landlines (24 hours/day, 7 days/week) are free within a package, to all phone service providers, except for premium rate numbers.

Subscription and offers

Yes, you can definitely cancel your Swisscom subscription and only have a net+ subscription since this subscription will enable you to make the same calls that you make with your standard connection. You can then decide whether you want to keep your existing number or get a new one that will be assigned by net+.

This is the ability to transmit - via the same network - internet, telephone and television services.

By introducing phone service via their network, net+ distributors were the first Triple Play operators to actively operate in the Valais.

You will get the market's best and simplest subscription and calling rates. When you combine telephone and internet service, you get even better prices.

Discover our various subscription packages - as a bonus we will waive the rental cost of the basic modem. A single service provider will provide you with your television, radio, internet and telephone services: a single provider and a single invoice.

No, you don't need to be a Swisscom subscriber first. The cable network is completely independent of the Swisscom network. On the contrary, when you subscribe to net+'s phone service, you can cancel your Swisscom connection and stop paying the monthly subscription fee (CHF 25.35).

Yes, the 3 services are completely independent. You can watch TV without diminishing the quality of your internet connection or the quality of your phone line.

Please note that if you have signed a specific contract with a telephone service provider, you need to cancel this contract yourself. We can only handle the cancellation of Swisscom subscriptions.

Yes, we can provide you with the choice of several different numbers. You just need to submit a request to your cable network when you initiate a phone service subscription. 

The 500 monthly minutes that included relate to all calls made to Swiss and international (Zone 1) landline and mobile networks. Once this package has been exceeded, standard pricing will be applied to all calls, except those to the Swiss landline network, which remain free.

Fill out a net+ contract as well as a proxy for the transfer of your existing number. Your cable network will then be able to proceed with all of the steps required to cancel your current connection.

The cancellation notice period for Swisscom connections is 2 months for the end of a month.

No, the 500 minutes are linked to a customer's account. In this case, the call minutes of both numbers will be added together.

The modem allows you to have up to two telephone lines with different numbers. You will be able to connect multiple devices onto each of these lines.

No, all of these numbers are excluded from the 500 minutes package.