net+ Internet
FAQ Internet


Internet

The maximum storage space per email address is 1 GB. The maximum size of each email is limited to 15 MB (sending and receiving). 

To prevent your email boxes from being flooded with annoying messages, net+ has set up a filter to automatically sort your incoming emails. You can decide how to handle these messages: either moving them to a specific "spam" folder or deleting them directly. You can access all of the configuration options in the Webmail tool.  

No, net+ can only monitor your incoming emails. This system cannot in any way replace antivirus software such as McAfee, Norton, Kaspersky, Panda, Avast, etc. If you have any doubts, we recommend that you consult your IT supplier.

Phishing is a technique used by fraudsters to obtain personal information in order to commit identity theft. The technique consists in making victims believe that they are dealing with a trusted third party in order to obtain personal information: password, credit card number, date of birth, etc.

If you ever receive an email asking you to provide your password or risk having your account disabled, don't do anything, don't reply to the email and delete it immediately. net+ will never ask you to provide a password or any other personal information by email.

Yes, but only when they are connected by cable. No speed can be guaranteed with the Wi-Fi (due to distance, home walls, physical building architecture, interference with neighbouring wireless systems, etc.)

Yes, the 3 services are completely independent. You can watch TV without diminishing the quality of your internet connection or the quality of your phone line.

5 email addresses are included in the packages.

The Wi-Fi option is automatically enabled.

It is a very thin glass wire - the size of a hair - that has the ability to transmit data-coded light signals at high speeds. Surrounded by a protective sheath, optical fibre can be used to transmit light between two remote locations that are hundreds, even thousands of kilometres away from each other.

It allows for transfer speeds that have until now never been matched, both in terms of downloads and uploads. Your web browsing is guaranteed to be fluid and comfortable, your downloads are ultra-fast and you can send large files almost instantly. Thanks to the fibre, you can simultaneously and freely use multiple devices without any loss of quality and with maximum comfort. 

This is the ability to transmit - via the same network - internet, telephone and television service. By introducing phone service via their network, net+ distributors were the first Triple Play operators to actively operate in the Valais.

For the 1 GB fibre optic internet option, the CHF 60.- cost will be in addition to the basic price of the "The Works" package.

To find out whether you have a fibre optic, cable or DSL connection, contact your cable network operator. They will provide you with all relevant information, including the eligibility of your home, and will advise you regarding our offers.

Yes, it doesn't matter whether you're on holiday or on business. You can access your emails anytime from anywhere in the world on our website. You just need to have an internet-connected computer.